Q-Matic
System Functionality:
Proposals Quotes Pricing Configurations Management Reports
The Results
- Sales win ratio has increased by 18%
- The number of sales appointments attended has increased by 116%
- Incredible accuracy of pricing and product quotes
- Consistent imagery and sales messages
- Control and visibility of the UK & USA sales quotes
Full Case Study
Q-Matic Group is a world leader in Customer Flow Management. Worldwide, they have 40,000 installations in 110 countries.
In the UK, Q-Matic's clients include HSBC, Boots, Argos, Barclays, Marks and Spencer, The Post Office, Virgin Atlantic, Lloyds TSB, the Passport Office, Vodafone and over 110 local and central government organisations.
Q-Matic began using ProposalGENie in their UK operation in 2006 and, in 2008 it was introduced to its US subsidiary.
Experience with ProposalGENie
Chris Selwood, UK Sales Director, Q-Matic: “ProposalGENie has proved valuable by helping us achieve improved productivity and efficiency. Proposals which previously took 3 hours are now wrapped up in 30 minutes - a time saving of 83%. This time saving means our account managers have more time available to meet more clients. Most of those meetings are followed up with a proposal which has led to more sales opportunities.”
Q-Matic has discovered an unexpected, positive outcome. New sales staff are able to start producing quality proposals as soon as they join.
Knowing their proposals are of the same quality as experienced employees has boosted their confidence, especially when they find they can create a professional proposal very easily and quickly.
Q-Matic's solutions are complex and highly configured which places high demands on their proposal system. The product configurator and pricing module within ProposalGENie has delivered increases in accuracy of product configuration and pricing.
Chris Selwood: “I like it that we produce, every time, a sales proposal which is of a consistently high standard of presentation and meets the standard we set for our brand.”
“We receive a lot of positive feedback on our proposal presentation. The support we receive from ProposalGENie staff is of the highest order.”
Return on Investment
“Within two years of introducing ProposalGENie, Q-Matic UK has seen a big increase in the productivity of sales staff. The number of sales appointments attended has increased by 116%.”
“The ease of creating a proposal has helped increase the number of proposals being sent to prospects; the figure is up 440% in two years.”
“Since implementing ProposalGENie, Q-Matic's sales win ratio has increased by 18%.”
