Privacy Policy

Privacy and Data Security

With DocumentGENie, your right to privacy and security is a major concern. Below are the guidelines we use for protecting your personal information. Please read the following very carefully.

DocumentGENie's Privacy Policy

DocumentGENie respects your privacy. Across our business, we will only collect, store or use your personal information for specific purposes. We use your information to support and enhance our relationship with you, for example to process your order, provide service and support, and share product, service and company news and offerings with you, or for other legitimate reasons described by law. We do not sell your personal information. We only share your personal data outside DocumentGENie with your consent, as required by law, or with companies that help DocumentGENie fulfil its obligations with you, and then, only with partners who share DocumentGENie's commitment to protecting your privacy and data.

At any time you may contact DocumentGENie with any questions or concerns you may have with respect to this privacy policy. You may also ask at any time to be informed about the personal data that DocumentGENie holds about you and request, as appropriate, correction or deletion. Our goal is to ensure the highest levels of security and confidentiality.

DocumentGENie's Security Policy

Your personal contact information is secure with DocumentGENie. Your contact information and time tracking information are visible only by your company's administrator(s) of this account and are not visible to any other users or non-users of this web site. We utilise industry standard methods to protect your personal information from unauthorized access; however, we are not responsible if a third party accesses your information by breaching our security measures.

The Information DocumentGENie Collects About You

DocumentGENie only asks for specific types of personal information. We ask you to provide information that will enable us to process your purchase or provide services to you, enhance your site visit, respond to requests for information, support our customer relationship, assist you with technical support issues or to follow up with you after your visit. DocumentGENie may collect information when you:

• Register on http://www.document-genie.com.
• Request a proposal for services;
• Place an order for services;
• Fill out a support request or request telephone technical support services;
• Provide feedback in an online survey;
• Participate in promotional offers; or
• Subscribe to a newsletter or a mailing list.

In each of the instances above, we may ask for your name, address, e-mail address, IP address, phone number, occupation, industry, transactional information such as your preferences, customer number, and other information that is needed to process your purchase, provide requested services or register you for or subscribe you to services or offers.

DocumentGENie only uses your personal information for specific purposes. The information you provide will be kept confidential and is collected and processed for the following general purposes or for any other legitimate purpose described by the applicable law.

• To process your purchase or provide requested services
• To fulfill requests for products and services
• To improve our products and services; and
• To contact you.

Tracking Information used by DocumentGENie

As part of offering personalised services and customising your experience at DocumentGENie, we use cookies to store and track information about you throughout the session at our web site. A cookie is a small amount of data that is sent to your computer from a web server and stored on your hard drive. Generally, we use cookies to serve you better and to save time.

At DocumentGENie we a session cookie with a "time-out" function which disappears once you logout of the website. The cookie also "expires" for security purposes after a certain amount of time so that your program will not continually run without user activity.

Acceptance of cookies is obligatory in order to access an account.

The data collected on traffic patterns and your behaviour is aggregate information. We have no other specific personal information about you besides the information you have explicitly provided.

We collect IP addresses for system administration and to report the aggregate information for our personal use. Your IP address is also used to help diagnose problems with our servers and to administer our web site.

Third-Party Sites accessed by DocumentGENie

Please be aware that other Web sites including sites that may be accessed through our site, e.g., via a hyperlink, may collect personally identifiable information about you. This Privacy and Security Policy does not cover the information practices of those third-party web sites linked to any of our websites or any other site.

Newsletters, Mailing lists, Requests For Information from DocumentGENie

If you request, we (or any other DocumentGENie entity or any agent working on behalf of DocumentGENie entities) will send you information about our various services, or other products and services that may be of interest to you. Such information may encompass alerts to upgrades, special offers, updated information and other new products and services from DocumentGENie. Only DocumentGENie (or agents working on behalf of DocumentGENie) will send you these direct mailings.

If you do not want to receive such mailings any longer, simply notify us by contacting us at

By phone
UK 0845 458 8548
International +44 845 458 8548 / +44 2392 658200

By fax
UK 0845 458 8549
International +44 845 458 8549 / +44 2392 658201

By internet
Internet http://www.document-genie.com

By email
email info@document-genie.com

UK Returned Mail Address
DocumentGENie
Technopole,
Kingston Crescent,
Portsmouth,
PO2 8FA
UNITED KINGDOM

When DocumentGENie Will Share Your Personal Information

Your information may be shared with other DocumentGENie entities, agents or contractors performing services for DocumentGENie, such as DocumentGENie's Service Providers or marketing sub-contractors. If so, DocumentGENie will seek to ensure that the information is only used in connection with the functions these parties will be performing for DocumentGENie and that all such information is treated in a confidential manner.

DocumentGENie will disclose your personal information to the extent required or authorized by applicable law, if ordered or required to do so by a court or governmental authority as appropriate in each jurisdiction, or to ensure that we are in compliance with our legal obligations.

DocumentGENie will not disclose your personal information without your consent
Personal information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent.

Your rights to information held by DocumentGENie

Upon your request and within 30 days we will inform you about the type of personal information DocumentGENie holds about you, the purposes for which we hold it and the possible recipients or types of recipients. Upon written request and within a reasonable period of time DocumentGENie will also correct, delete and/or block personal information from further processing if that information proves to be factually inaccurate, incomplete, or irrelevant to the purpose(s) of the processing.

DocumentGENie’s Marketing and Publicity

By using the DocumentGENie service, you grant DocumentGENie the right to list your "company" or "entity" name among on our customer list, which may appear in our marketing materials. Individuals will not be listed, nor will we will list any specific information about your account. You may request to be removed from this list at any time. In addition, we may ask for your permission to list your name and a statement about DocumentGENie among our customer testimonials. If you grant us this permission, your name and comment will appear among other customer testimonials.

Contact DocumentGENie

If you would like to contact us, or have questions or suggestions regarding our Privacy Policies, please write, or e-mail us at the following address

DocumentGENie Data Protection Officer
DocumentGENie
Technopole,
Kingston Crescent,
Portsmouth,
PO2 8FA
UNITED KINGDOM

Email: info@document-genie.com

Amendments

Any changes to this policy will be posted at this URL and will be effective when posted. Please check back periodically if you have any concerns about changes made to our Privacy Policy.

Revised: July 2009